Exchange and Return Policies

Introduction

At Brand House, we are committed to providing the best shopping experience for our valued customers. If you are not completely satisfied with your purchase, we are here to assist you through the following exchange and return policies.

1. Exchange and Return Conditions

1.1 Return Period
You can request a return or exchange of the product within 14 days from the date you received the order.

1.2 Product Condition

  • The product must be in its original, unused condition.

  • All original tags and packaging must be present.

  • For perishable products such as clothing and accessories, they must be clean and free from any damage or use.

1.3 Non-Returnable Products

  • Products customized or made specifically for the customer.

  • Items on special offers or heavily discounted.

  • Products that have been opened or used by the customer.

  • Evening wear and its accessories of all kinds.

2. Return Process

2.1 Steps to Submit a Return Request

  • Contact Customer Service: Before starting the return process, please contact our customer service team via email at info@brandhouse-eg.com or by phone at 01008118388 to inform us of your desire to return or exchange.

  • Provide Order Details: Please provide your order number and the reason for the return or exchange.

  • Approval of the Request: After reviewing your request, we will confirm the approval of the return or exchange and give you instructions on how to return the product.

2.2 Returning the Product

  • Packaging: Please return the product in its original packaging or secure packaging to protect it during transit.

  • Shipping: Return shipping costs are the responsibility of the customer unless the reason for the return is a manufacturing defect or an error on our part.

  • Return Address: The return address will be provided to you upon approval of your request.

3. Financial Return Process

3.1 Refunds

  • The amount paid will be refunded using the same original payment method used at the time of purchase.

  • Please note that the refund process may take 5 to 14 business days depending on the bank or credit card company’s policy.

3.2 Return Fees

  • In the event of a return for reasons other than a product defect, return shipping fees may be deducted from the final refund amount.

4. Exchanges

4.1 Product Exchanges

  • You can exchange the product for the same product or another product available on the site, subject to stock availability.

  • If the exchanged product is more expensive, you will be required to pay the difference. If it is cheaper, the difference will be refunded to you.

5.Defects and Damages

5.1 Damaged or Defective Products

If the product arrives damaged or defective, please contact us immediately within 48 hours of receiving your order.
We will provide an immediate replacement or a full refund without any additional costs.

6. Contact Us

If you have any questions or inquiries regarding our return and exchange policies, please do not hesitate to contact us via:

7. Policy Updates

We reserve the right to modify these return and exchange policies at any time without prior notice. Any changes will be published on this page, so please review it regularly to ensure you are aware of the latest policies.